If a customer leaves your business with a poor experience, will you know about it? Today, customers are more likely to share their service experiences with others online, with 45% sharing bad customer service reviews via social media. Now more than ever, businesses need to be ensuring every customer service experience is a positive one with fear that negative comments may end up online forever! While you can’t watch and listen to your employees’ every move you can find out how your customers felt about their visit minutes after they leave your store.
Customer satisfaction surveys are a great tool that helps you monitor your customer experiences in real-time! Working with the Loyalty Gator loyalty platform, your customers receive a personalized automated message at time of transaction. Plug in a survey link to ask a few short questions tailored to accurately gauge their experience without forcing them to fill out a lengthy survey.
Pretty handy right? Now, you have the opportunity to intercept your angry customer before they spread the word and make things right. Sympathizing with their situation and offering a solution or apology can go a long way. After their complaint, 51% of people who receive a response from your company will actually have a positive reaction. So, now you can feel more at ease knowing you have the right tools to maximize your customer service experience.